Luck98 Privacy Policy

1.Who We Are

luck98 is an online gaming and entertainment platform accessible at luck98.pro. When this Privacy Policy refers to "luck98", "we", "our" or "us", it means the operator of the luck98 platform. We are the data controller for the personal information you provide when registering and using the platform.

If you have questions about this Privacy Policy or about how your personal data is handled, the support team is available 24/7 through the in-platform live chat. You can also reach us by email — our contact address is shown in the footer of this page.

2.Data We Collect

luck98 collects personal data in several ways — directly from you during registration and account use, automatically when you interact with the platform, and from third-party service providers involved in payment processing and identity verification.

Information you provide directly:

• Full legal name as it appears on your identity document
• Email address and Pakistani mobile number
• Date of birth (for age verification)
• Identity document details (CNIC or passport number, as required for verification)
• Payment method information — for example, your JazzCash or Easypaisa mobile number, or bank account details for Raast and bank transfers
• Any information you provide when contacting support through live chat or email

Information collected automatically:

• IP address and approximate geographic location derived from it
• Device type, operating system and browser information
• Pages visited, game sessions played, bets placed and time spent on the platform
• Login timestamps and session activity logs
• Cookie and session data (see Section 6 for full details)

Information from third parties:

• Identity verification results from document verification service providers
• Transaction status and confirmation data from payment processors (JazzCash, Easypaisa, Raast, bank networks)
• Fraud risk signals from fraud prevention service providers

3.How We Use Your Data

luck98 uses your personal data for specific, legitimate purposes only. We do not use your data for purposes that are incompatible with the reason it was originally collected. The main purposes are:

• Account creation and management — to register your account, verify your identity, and maintain your player profile including PKR balance and transaction history.
• Payment processing — to process deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods in PKR.
• Age and identity verification — to confirm that all players are 18 years of age or older and that account information is accurate, as required by our responsible gaming commitments.
• Fraud prevention and security — to detect and prevent fraudulent account activity, suspicious transactions, money laundering attempts, and unauthorised access to accounts.
• Platform operation and improvement — to keep the platform running, resolve technical issues, analyse usage patterns and improve the gaming experience across casino, live casino, sports betting and crash game sections.
• Customer support — to respond to your queries, investigate complaints and resolve disputes through live chat and email support.
• Responsible gaming — to monitor play patterns and apply the responsible gaming tools you set up in your account, including deposit limits, session reminders and self-exclusion.
• Direct communications — to send you transactional messages (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about bonuses and offers available on luck98.

4.Legal Basis for Processing

luck98 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity — processing required to fulfil our agreement with you when you register an account, make a deposit or place a bet. Without this processing, we cannot operate your account.
• Legitimate interests — processing carried out for purposes that are in the legitimate interests of luck98 and do not override your privacy rights, including fraud prevention, platform security and improving the service.
• Legal obligation — processing required to comply with applicable legal requirements, including anti-money laundering checks and identity verification obligations.
• Consent — where you have given specific, informed consent, such as opting in to marketing communications or agreeing to optional cookie categories. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.

5.Sharing Your Data

luck98 does not sell your personal data. We share data with third parties only in specific, controlled circumstances necessary to operate the platform:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the minimum data required to process your PKR deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity verification providers — our KYC (Know Your Customer) verification partners receive identity document details to complete age and identity checks. This data is not retained by verification providers beyond the period required for verification.
• Fraud prevention services — transaction and device data may be shared with fraud detection providers to identify suspicious activity and protect your account from unauthorised use.
• Game content providers — if you play games supplied by third-party game studios through the luck98 platform, those providers may receive session data such as bet amounts and game results for the purposes of game operation and dispute resolution.
• Legal and regulatory authorities — where required by law, or in response to a valid legal process, luck98 may be required to disclose personal data to law enforcement or regulatory bodies. We will not disclose beyond what is legally required.
• Platform infrastructure providers — hosting, cloud infrastructure and security service providers who process data on our behalf under strict data processing agreements.

All third parties with whom luck98 shares personal data are required to handle that data in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

6.Cookies and Tracking Technologies

luck98 uses cookies and similar tracking technologies on the platform website and mobile app. Cookies are small files stored on your device that help us recognise you between sessions, keep your account logged in securely, and understand how the platform is being used.

The types of cookies used on luck98 are:

• Essential cookies — required for basic platform operation. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Functional cookies — remember your preferences such as language settings and interface choices to personalise your experience.
• Analytics cookies — collect aggregated, anonymised data about how players use the platform — which pages are visited most, how long sessions last, and which game categories are most popular. This data helps us improve the platform.
• Security cookies — used by our fraud prevention systems to assess device fingerprint and session risk.

7.Data Retention

luck98 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal obligations. The general retention approach is as follows:

• Active account data — retained for the full duration your account remains open and active on the platform.
• Transaction records — PKR deposit, withdrawal and betting transaction records are retained for a minimum period required by financial record-keeping standards, typically five years from the date of the transaction.
• Identity verification documents — retained for the duration of the account relationship and for a period thereafter as required by anti-money laundering and verification obligations.
• Support communications — live chat transcripts and email correspondence are retained for up to two years to support dispute resolution and quality assurance.
• Closed account data — when you close your account, most personal data is deleted or anonymised within a reasonable period, subject to the legal retention requirements above.

When data is no longer required and no legal obligation exists to retain it, luck98 securely deletes or anonymises it so it can no longer be associated with you as an individual.

8.Your Privacy Rights

As a luck98 player, you have a set of rights over your personal data. These rights can be exercised by contacting the support team through live chat or by email at any time:

9.Security Measures

luck98 takes the security of your personal and financial data seriously and has implemented a range of technical and organisational measures to protect it:

• SSL/TLS encryption — all data transmitted between your device and the luck98 platform is encrypted in transit using industry-standard TLS protocols.
• Data encryption at rest — sensitive personal and financial data stored on luck98 servers is encrypted using strong encryption standards.
• Access controls — access to personal data within luck98 is limited to staff and systems that require it for specific operational purposes. Access is logged and monitored.
• Two-factor authentication — players are encouraged to enable two-factor authentication on their accounts for additional login security.
• Fraud monitoring — automated and manual fraud detection systems monitor account activity and transaction patterns for signs of unauthorised access or suspicious behaviour.
• Regular security reviews — luck98 conducts periodic security assessments of its platform infrastructure to identify and address potential vulnerabilities.

While luck98 applies these measures diligently, no internet-based platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password and do not share your login details with anyone. If you notice any unusual activity on your account, contact support immediately.

10.Children's Privacy

luck98 is strictly an adults-only platform. No person under the age of 18 is permitted to register or use the platform under any circumstances. luck98 does not knowingly collect personal data from individuals under 18.

If we discover that personal data belonging to a person under 18 has been collected — whether through a fraudulent registration or any other means — that account will be closed immediately, all data will be deleted, and any associated funds will be forfeited. Age verification checks are performed on all accounts before the first withdrawal is processed.

If you are a parent or guardian and have reason to believe a minor has registered on luck98, please contact the support team immediately so the account can be investigated and closed.

11.Updates to This Privacy Policy

luck98 may update this Privacy Policy from time to time to reflect changes to our data practices, platform features or applicable legal requirements. The date at the top of this page shows when the policy was last revised.

When material changes are made to this policy — changes that meaningfully affect how your personal data is handled — registered players will be notified via in-platform notification or email to the address on their account. For minor updates (correcting wording, adding clarifications without changing substance), notice will be provided by updating the date on this page.

Continued use of the luck98 platform after a Privacy Policy update constitutes acceptance of the updated policy. If you have concerns about an update, contact support before continuing to use the platform.

12.Contact Us

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the luck98 support team. The fastest way to reach us is through the 24/7 live chat available inside your account dashboard.

Written privacy requests and data rights requests can also be submitted by email — our support email address is shown in the footer of this page. Please include your registered username and a clear description of your request so we can handle it efficiently and within the 30-day response timeframe.

This Privacy Policy should be read alongside the luck98 Terms and Conditions and the Responsible Gaming page, which together form the full set of platform rules that apply to your account.